Returns & Exchanges

At Free Fly, we want you to be completely comfortable in your gear, which is why we offer a 30-day window for returns and exchanges on all unwashed and unworn items. If your bamboo apparel doesn't meet your expectations for fit or performance, our hassle-free portal makes the process quick and easy.

Return Process

• 1.
  Visit the Returns Portal

  Head to our online Returns Center and enter your order number and shipping zip code to pull up your purchase history.

• 2.
  Select Your Items

  Choose the specific items you wish to return or exchange and indicate the reason so we can improve your future experience.

• 3.
  Print Your Label

  Download and print the prepaid shipping label provided by our system and securely package your items in their original mailer.

• 4.
  Ship and Track

  Drop your package off at any authorized carrier location; once we receive and inspect the items, we will issue your refund or ship your new exchange.