Frequently Asked Questions
Everything you need to know about your Free Fly experience.
What materials are used in Free Fly apparel?
We specialize in performance fabrics, primarily utilizing our signature bamboo-based blends which offer natural odor resistance, UPF sun protection, and incredible softness for all-day comfort.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return and exchange policy?
We offer free returns and exchanges on all unwashed and unworn items within 30 days of purchase. Simply visit our online returns portal to generate a prepaid shipping label.
How should I care for my bamboo clothing?
To maintain the longevity of your garments, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or hanging to dry. Avoid using fabric softeners or bleach.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. Our apparel generally fits true to size, but if you are between sizes, we recommend sizing up for a more relaxed fit.